Privacy Policy

Protecting Every Story

Last updated October 31, 2025

Who We Are

Devara Creative is a modern creative studio rooted in Bali, Indonesia. We capture visual stories and digital experiences with a promise of privacy that aligns with global standards. We follow the principles of the GDPR and Indonesia’s Personal Data Protection (PDP) Law, ensuring that every interaction is handled with respect and intention.

This policy explains what information we collect, why we collect it, and the rights you have over your data when you connect with us as a client, visitor, or collaborator.

Your Data

We gather only what is needed to support seamless creative collaborations and process your orders. This includes:

  • Contact details such as your name, email, phone, and company (if applicable).
  • Order details, including selected services, quantity, and notes you provide during checkout.
  • Payment information necessary for transaction processing, handled securely by our payment partner.
  • Project information, creative briefs, and uploaded content you share with us for custom projects.
  • Communications, including emails, form submissions, and meeting notes.
  • Website analytics like page views, device information, and referral sources collected through cookies.

How We Use It

Every piece of information you share has a clear purpose:

  • Processing and fulfilling your orders for services.
  • Answering inquiries, building proposals, and delivering project updates.
  • Coordinating creative workflows with team members and trusted collaborators.
  • Improving our services, website experience, and communications.
  • Maintaining records required for legal, tax, or contractual obligations.

We never sell personal data. Limited information may be shared with carefully selected partners, such as our payment gateway **DOKU** for secure transaction processing, hosting providers, or production collaborators, strictly for the purposes listed above and only when they uphold equivalent privacy commitments. Necessary order and payment details are shared with DOKU to facilitate your transactions.

Tools & Cookies

Our website uses cookies and third-party services to keep your experience smooth and insightful. These tools may include Google Analytics for anonymous usage insights, form integrations to receive inquiries, email platforms to send project updates, and our secure payment processor, **DOKU**, to handle transactions.

DOKU processes your payment information according to their own privacy policies and security standards. We encourage you to review DOKU's policies for more details. You can adjust your browser settings to control cookie use. Doing so may limit certain features, but you will still be able to explore who we are and what we create.

How We Protect It

Access to personal data is restricted to team members and collaborators who need it to deliver your project or process your order. We rely on secure systems, encryption where appropriate (especially for payment processing via DOKU), and regular reviews of our processes to keep data safeguarded. If a data incident ever occurs, we will notify affected individuals and relevant authorities in line with applicable laws.

Your Rights

You are always in control of your personal information. You can:

  • Request a copy of the data we hold about you.
  • Ask us to correct or update any incomplete details.
  • Request deletion of your data, unless we must retain it to meet legal or transactional duties.
  • Withdraw consent for communications or certain processing at any time (this does not affect past processing).

To exercise these rights, email [email protected] and we will respond within a reasonable timeframe.

Staying Current

We may update this policy to reflect new regulations, tools, or studio practices. The latest version will always be available on this page, with the effective date clearly noted above.

Contact Us

Questions about privacy, data requests, or collaboration agreements can be directed to [email protected]. We are here to respond with clarity and care.

At Devara Creative, privacy isn’t just a policy — it’s a reflection of our respect for every story entrusted to us.